Technical Questions
I thought I already had an account with CRM?
You may already have an account associated with our Web Store, or Donor Portal, but our streaming service uses a different system.
Do I need to set up an account to watch?
You do not need to set up an account to watch free content.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I change my password?
Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos using Chromecast and AirPlay?
Yes! Both Chromecast and Airplay are compatible with our site.
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser.
To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
Other Frequently Asked Questions
Is your content free?
Most of the content you will find is accessible free of charge. Certain programs, such as specials and documentaries, are available for one-time purchase.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid.
Is there a subscription plan?
Not at this time. We hope to offer one in the future though.
I'm already a supporter of the ministry. Do I really need to pay to access certain content?
Please reach out to your development rep or to letters@crm.tv. We'd be happy to discuss.
How do I get more help?
Please reach out to our support team at letters@crm.tv. We'd be happy to assist! Please note, we may take 1-2 business days to respond to your inquiry.